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What is an Automated Phone Call? An automated phone call, as the name suggests, is a friendly voice message that is pre-recorded and sent to your customers and/or contacts by phone. It can be used for many business purposes, such as a customer experience survey, payment alerts or reminders, sharing important brand updates, upselling, general […]
What does “customer retention” mean? Customers that knowingly make repeat purchases of your goods or services are considered loyal. The influence of a single devoted client who makes multiple purchases over the span of a year is greater than that of several transient customers. If you put in the effort to ensure the satisfaction and […]
No matter if you are dealing with documents for school, money, or yourself, you will have to fill out forms. Form filling is becoming more and more important, so you need to find a quick and easy way to do it. If you’re still paying a lot of money to hire experts, it might be […]
Transactional emails are an important part of how a customer feels about a business. They are used by businesses to send out emails like shipping confirmations. Customers can also use transactional messages to change their passwords or check their accounts. Even though many companies know how to use email marketing well, transactional emails are often […]
Leveraging Neuroscience to Enhance Customer Experience Our co-founder, Kadhambari Anbalagan shares the tips and tricks on building futuristic customer communications based on Neuroscience during this educative session. Description Over the past few decades, neuroscientists have identified a set of brain signals that make experiences feel valuable and emotionally charged, rendering them memorable. Through these experiments, […]