What is an Automated Phone Call? An automated phone call, as the name suggests, is a friendly voice message that is pre-recorded and sent to your customers and/or contacts by phone. It can be used for many business purposes, such as a customer experience survey, payment alerts or reminders, sharing important brand updates, upselling, general […]

Efficient and automated business processes are the cornerstone of a successful business. Many Fortune 500 companies use enterprise-grade software such as Pega BPM, Appian BPM suite, Decisions BPM, etc., to fulfil their business process automation needs. These BPM software solutions streamline the complex business processes of companies through various automated business workflows involving multiple internal stakeholder […]

The world of Customer Communication Management solutions is evolving faster than ever. As more innovations arrive into the market that can help businesses achieve excellent customer communications, many trends arise. These modern CCM trends focus on elements of personalization and localization in customer communications and advanced automation that help create and share relevant content across all communication […]